Frequently Asked Questions
Your quote was much lower than other companies have quoted me, but I’m worried that ‘value’ means somehow inferior. Does it?
No. ‘Value’ in this case means two things. First, due to our buying power in the market, we offer the highest quality products with exceptional value for money. Second, doors from Value Doors UK will add real value to your property.
Do you deliver, how much is it and how long does it take?
Delivery and installation is FREE
by our installers, usually within 10-14 days of placing your order.
Do your doors come with a guarantee?
Every product we sell comes complete with our solid ten year guarantee. Full written details of this guarantee are available upon request.
Is there a Value Doors UK franchisee in my local area?
We cover virtually all of England and Wales. If you can’t find a local installer, please call us on 0800 955 0898 and we’ll let you know who your nearest installer is.
Can I choose my own ‘door furniture’ or do all doors come standard?
Each door is made bespoke to your requirements and you can choose from a wide selection of numbers, letterplates, door knockers, handles and you can even select even what side you want the hinges.
Is all the door glass the same?
Every door we sell comes with toughened safety glass in a range of different styles and obscurity factors. For a small additional charge, we also offer laminated glass.
What do I do with my old door?
You can keep it with pleasure but our installers will be more than happy to remove and dispose of your old door and frame at no additional cost to you.
How do I pay for my Value Door?
We don’t ask for deposits, money up front or credit card numbers. When your installer has finished fitting your door and you are completely satisfied, you pay them directly. Our preferred methods of payment are cash or cheques. We do accept all major credit cards but there is a surcharge of 3.8% on all transactions.
Will I have to wait weeks for an installation date?
No. When the installer comes round to measure and you are happy with your choice of door and accessories, your installer will place your order and choice of door and accessories, your installer will place your order and give you a delivery and installation date there and then.
Am I going to be bombarded with high-pressure sales calls and pushy salesmen?
The simple answer is no. Our doors are of such a high quality that the only people you deal with from measure to installation are our installers.
I have been told I require a FENSA certificate for my new door, is that correct?
A FENSA certificate (otherwise known as a "Building regulation control certificate") is only required on doors with more than 50% glass compared to the overall opening size i.e. brick to brick dimensions. Therefore in the vast majority of cases you will not need a certificate.
If you do require a certificate then our installers will supply one to you automatically after the installation. Our installers use a different provider for Building regulation control certificates, in the name of CERTASS.
The law changed on 1st October 2010 with regards to Thermal Efficiency. What are the new rules and what can I expect from Value Doors UK?
Energy Efficiency Explained
New Government legislation introduced in October 2010 states that all replacement windows and door side and toplights will have to conform to a ‘U’ value rating of 1.8W/m2K or less.
In simple terms, a ‘U’ value is the measurement of heat transfer through a given material. The lower the ‘U’ value, the more energy efficient your home is.
Every product Value Doors UK sells is compliant and in the vast majority of cases exceeds the new legislation. You will receive a certificate of compliance with your purchase, where necessary.
Value Doors UK uses ‘soft coat low-emissivity (or low-E) glass’ in all our windows and door side and toplights. It has a special coating designed to reflect or redirect radiant heat back towards the source of the warmth between four and twenty times more efficiently than uncoated glass.
In addition to reducing your ‘U’ value and saving you money each year on your heating bills, soft coat low-E glass creates far fewer cold spots and drafts near windows and doors; the inner surface of the glass stays warmer, thereby reducing condensation and less tint on the glass means a brighter, more comfortable room.
Value Doors UK uses the Planitherm ‘Warm Edge’ Spacer bar in our windows and door side and toplights. Unlike traditional metal spacer bars that conduct heat and then allow it to pass through the spacer and out of the property, the ‘warm edge’ spacer is non-conductive, blocking heat flow through and out of the window. This means that the Planitherm ‘Warm Edge’ Spacer bar has one of the best thermal performances in the industry.
Between the two panes of glass in our windows and door sidelights and toplights is 90% argon gas. Argon is considerably more efficient at reflecting heat than regular air. This means that unwanted heat is deterred from entering the home and interior heat is prevented from leaving, with the result being a much more stable climate all year round. The difference between a window with argon gas and a window without can be as much as 0.2W/m2K.
For more information on energy efficiency, or to browse or wide range of doors, windows and accessories, please contact us today.